Chatbot & AI assistant integration · Udupi & Mangaluru
We add a chat assistant to your website that answers visitors from your own pages and FAQs, and passes the chat to your staff's phone when it cannot help. It is built in our Udupi studio, which you can visit, and we keep it running.
In short
A chatbot answers visitors' questions on a business website at any hour, such as timings, services, directions and how to book, and passes the chat to a person when it cannot help. Whirl Designs builds these assistants in Udupi, coastal Karnataka: they reply only from a business's own pages and FAQs, and send hard questions to staff on their phones.
Start here
A chatbot helps when the same questions arrive every day, often after hours. When they do not, something simpler serves your visitors better. These are the three routes we compare with you first.
Best for: A handful of questions a day, answered by your own staff
Best for: Common questions on a simple website
Best for: Answers tied to your own rules, records or languages
When an FAQ page or a ready tool is enough, that is what we recommend, even though it means a smaller job for us.
Our work
We have not built a chatbot for a client yet, so there is no client project on this page. The dental clinic chat above is a demo, with invented details. What we can show you is our own assistant: it runs on whirldesigns.com, and you can open it and ask it a question.
It answers visitors from about 260 passages of this site's own writing: service pages, FAQs and articles. The simple route comes first. When a question closely matches an FAQ we have written, the visitor gets the FAQ's own words, unchanged, so that reply cannot be made up. When it cannot help, the chat goes to a person on Telegram, and the reply appears in the same chat window. That is the pattern we would build for you, with your answers and your staff.
Closest projects
Padmavathi Tours & Travels
Travel & transport · Udupi
A chauffeur-hire company with almost no online presence, rebuilt as a 190-page site that answers the exact searches its customers type — every vehicle, every route, every town.
Jayalaxmi Jewellers
Retail jewellery · Karkala
A brand site for a gold house trading since 1990, built to feel like the shop it represents — and backed by a full retail ERP handling billing, savings schemes and old-gold exchange.
What you get
The AI model is the smallest part of a good chatbot. These six are what make it safe to put in front of your customers, and all six are in the plan you approve.
How it runs
Your staff try to break the assistant before any customer sees it.
With you, we go through recent calls, chats and enquiry forms and list the questions that keep coming back, and who answers each one today.
Each answer is written in plain words, in the languages your customers use. You approve every one, and mark which topics must always go to a person.
The assistant runs on a hidden test page. Your staff ask real questions the way customers type them, with spelling mistakes, short forms and mixed languages. Whatever it gets wrong is fixed before launch.
You decide who receives chats at which hours, on which phone. A test chat is passed over end to end, so the first real hand-over is not the first try.
The chat window goes on your website. For the first few weeks, the log is reviewed with you, and answers are written for the new questions it shows.
When your timings, services or policies change, the answers change the same day. When the AI provider updates its model, the test questions are run again. Those changes are made by the same people who built it.
Not a fit
Questions
It reads only what you give it: your website pages, your FAQs and any notes you add, such as timings or delivery areas. When a visitor asks something, it finds the few passages that match and writes its reply from those, a method developers call RAG. It does not learn from visitors on its own. New answers are added on purpose, after someone checks them.
Yes, so a chatbot should be built as if it will. An AI model can write a wrong answer that sounds sure of itself, which people call a hallucination. Ours give your approved answer word for word where one fits, reply to other questions only from your own content, and say they do not know instead of guessing. Your staff test it with real questions before any customer sees it.
It passes the chat to one of your staff. They get the conversation on Telegram or WhatsApp, reply from their phone, and the answer appears in the visitor's chat window. Outside working hours, the assistant says when someone will be back, takes a name and number, and the enquiry is waiting for your team in the morning.
Yes. The AI models we use read and write Kannada, and cope with Kannada typed in English letters, which is how many customers in Udupi and Mangaluru type. Approved answers are written in both languages. Tulu is harder, because AI models handle it much less well, so we test it on your real questions and send those chats to a person if the replies read wrong.
Yes. With the WhatsApp Business API, WhatsApp's official connection for business software, the same answers and the same hand-over can work in WhatsApp chats as well as on your website. It suits replies to customers who message you first. Messages your business starts, such as reminders, must use templates that Meta, WhatsApp's owner, has approved, and that is a separate piece of work.
Start with a chatbot if the problem is the same questions arriving all day. A chatbot answers; an AI agent does a job inside your systems, such as checking stock and drafting a reply for someone to approve. Many businesses begin with a chatbot, and the questions in its log show which job an agent could take on later.
A website assistant that answers from your content and hands chats to your staff usually goes live in two to four weeks. Most of that time goes into writing and checking the answers, not the software. Linking it to a booking system or your customer records adds time. It can be added to a WordPress, Shopify or custom-built site without rebuilding the site.
Chats are saved on your website's own hosting, in an account registered to your business, and only the staff you choose can read them. The AI provider receives the visitor's question and the passages used to answer it, under its own terms. We agree with you what is kept and for how long, because the DPDP Act, India's law on personal data, applies to the names and numbers visitors type.
Worth reading first
Clean, documented, tested code on a modern, proven stack — the foundation that keeps your chatbot & ai assistant integration fast and dependable for years.
Ready when you are
Tell us what customers ask your staff every day, and our reply is a plan in writing: the answers the bot will give, when it hands over, and how it gets tested.
