Refund and Cancellation Policy

At Whirl Designs, we strive to offer top-quality services and ensure that our clients are completely satisfied. Please take a moment to read through our cancellation and refund policy, which outlines our terms for each service provided.

1. Cancellation Policy

We understand that cancellations can be necessary. Below are the guidelines for canceling each of our services:

  • Custom Website Design
    Cancellation Window: You may cancel within 5 business days from the start date.
    After 5 days: A cancellation fee will apply based on work completed.
  • E-commerce Website Design
    Cancellation Window: Cancellations can be made within 5 business days of project initiation.
    After 5 days: You will be charged for the work completed.
  • WordPress Development
    Cancellation Window: Cancellations can be made within 3 business days of project start.
    After 3 days: A partial refund will be issued based on the development stage.
  • News Portal/Website Development
    Cancellation Window: Cancellations can be made within 5 business days from project start.
    After 5 days: Refunds will depend on the work completed.
  • Web Application Development
    Cancellation Window: Cancellations within 3 business days of initiation.
    After 3 days: Partial refunds based on work completed will be issued.
  • Mobile App Development
    Cancellation Window: Cancellations can be made within 5 business days from the start date.
    After 5 days: A partial refund will be issued based on the work completed.
  • Digital Marketing
    Cancellation Window: Services can be canceled with 7 days' notice.
    Paid Services: Once executed, they are non-refundable.
  • Logo and Graphic Design
    Cancellation Window: You may cancel within 5 business days of your initial request.
    After 5 days: Charges will apply for the work completed.

2. Refund Policy

We want to ensure that our clients are treated fairly. Here’s how our refund process works:

General Refund Conditions

  • Refund Window: Requests must be made within 7 days of receiving the final service or product.
  • Eligibility: Refunds are considered only if services were not delivered as agreed.
  • Partial Refunds: If the project is incomplete, refunds will be based on the work completed.

 

Exceptions

  • Completed Work: No refunds will be given for services that have been completed, such as websites, apps, or executed digital marketing campaigns.
  • Client Alterations: If you make changes after the final approval, refunds will not be provided.

3. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please follow these steps:

  1. Contact Us: Send an email to [info@whirldesigns.com] with the following details:
    • Your Name
    • Service/Project Name
    • Reason for Request
    • Any supporting documentation (if applicable)
  2. Review Process: Our team will review your request and respond within 5 business days.

4. Changes to This Policy

We reserve the right to update or modify this policy at any time. All updates will be posted on this page and will take effect immediately upon posting.